The end result is that the operator gets quickerretrieval of BLF They are easier to find and identify, thus increasingefficiency. Operatorcan put the most frequently accessed cells at the top,where Maximize the number of users displayed on the screen at a time. The cellsare arranged in a grid format, to The tile based lists will still provide the users name,Įxtension, BLF status, Presence* status (if provided) and comments Thetraditional list format provides more detailed informationforĮach user, the tile based format can display a largernumber of Lists in atraditional format, or in a tile-based format. Tile Based View of Busy Lamp FieldAs well as having multipleīusy Lamp Field lists, the operator has the choice of viewing the The listsĬan be shared among allattendants, or dedicated to one The list for sales, and the list for thebranch office. Eachextension can be in multiple busy lamp field lists forĮxample, a sales representative in a branch officecould appear in Group who could speak tothe caller, improving service to theĬallers. Operator can see at a glance if there is someone else in their Group ordepartment making it quicker and easier to find anĮmployee, and see their status. Lamp Field Lists allow theoperator to have dedicated lists for each In many cases, enterpriseconsoleĪttendants support multiple departments or groups. The operator canmonitor the status of extensions and transferĬallswith a single key stroke. Multiple Busy Lamp Field ListsWith Busy Lamp Field capability, Thereby avoiding thevoice mail jail trap.* Have a call, or to ask a quickquestion on behalf of the caller, Operators to quickly send messages to a userto let them know they Presence and Instant Messaging(IM) support allows theĬonsole operator to see ifsomeone is away from their desk, busy orĭo notwant to be disturbed. Seamlessway of informing the attendant when they will notbe at Presence and Instant Messaging SupportPresence is becoming a Whereattendants need to manage calls rather than simplyanswer Handling features make it ideal for busy office environments Handling with on-screen prompts for processingcalls and intuitiveĬall and Busy Lamp Field (BLF)status. Ideal for Busy Department Attendants and EnterpriseĪttendantsThe 5550 IP Console supports simple point-and-clickcall Presence capabilities keep attendants informed at It combinesĪnd a specialized telephony keypad for easy dialing and quick The Mitel 5550 IP Console is a PC-based attendant console andįor the Mitel 3300 IP Communications Platform (ICP). Providing Enterprise Console Attendants with instant presence The lists can be shared among all attendants, or dedicated to one attendant. ![]() Each extension can be in multiple busy lamp field lists – for example, a sales representative in a branch office could appear in the list for sales, and the list for the branch office. If they are not available, the operator can see at a glance if there is someone else in their group who could speak to the caller, improving service to the callers. Multiple Busy Lamp Field Lists allow the operator to have dedicated lists for each group or department – making it quicker and easier to find an employee, and see their status. In many cases, enterprise console attendants support multiple departments or groups. Instant Messaging support allows operators to quickly send messages to a user to let them know they have a call, or to ask a quick question on behalf of the caller, thereby avoiding the “voice mail jail” trap.* Multiple Busy Lamp Field Lists With Busy Lamp Field capability, the operator can monitor the status of extensions and transfer calls with a single key stroke. Presence and Instant Messaging (IM) support allows the console operator to see if someone is away from their desk, busy or do not want to be disturbed. An employee needs to have a seamless way of informing the attendant when they will not be at their desk. Presence and Instant Messaging Support Presence is becoming a standard requirement for enterprises. Its sophisticated call handling features make it ideal for busy office environments where attendants need to manage calls rather than simply answer phones. ![]() Ideal for Busy Department Attendants and Enterprise Attendants The 5550 IP Console supports simple point-and-click call handling with on-screen prompts for processing calls and intuitive call and Busy Lamp Field (BLF) status. Presence capabilities keep attendants informed at a glance. It combines an intuitive PC interface and a specialized telephony keypad for easy dialing and quick access to call processing and ICP features. DATASHEET Providing Enterprise Console Attendants with instant presence information The Mitel ® 5550 IP Console is a PC-based attendant console and administration application for the Mitel 3300 IP Communications Platform (ICP).
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